Senior Brand Advisor

The Senior Brand Advisor is responsible for the onboarding of new brands, the health of existing brand relationships, and completion of incoming brand requests/questions (generated from brand phone calls/emails).   Top KPIs * Number of brands managed. * Percentage of brand content approved * Percentage of content audited * Percentage of meetings with each brand * Number of Retailers connected vs active.   **Job Responsibilities** Brand Success * Daily and weekly monitoring, auditing, and reporting of key indicators of brand’s overall program health (number of linked retailers and sufficient approved content for brands assigned to the Brand Advisor). * Consult with the Lead Brand Advisor and Chief Customer Officer, providing intelligence as to potential growth opportunities across ThumbStopper’s existing customer base as applicable. * Create and configure brand accounts within the ThumbStopper system. * Facilitate the approval of content to a brand’s retailer network as needed (to include approving content in cases of brand unresponsiveness). * File JIRA tickets to report issues, bugs, and feature enhancements to the technology department. * Maintain the Brand Playbooks of assigned brands * Work with the Brand’s assigned contact for new client onboarding including marketing materials, Brand system training, and TM webinars, as needed. * Responsible for the creation and presentation of Quarterly Business Reviews. * File monthly co-op/billing reports for Brands where contractually obligated. * Understand and follow documented SOPs related to each Brand Manager partner for proper account configuration and Salesforce workflow channels. Accountability metrics * Barometer has a content fulfillment percentage of 85% or greater on all assigned brands. * Number of subscribed retailers is greater than or equal to the minimum required retailers as stipulated in the brand’s contract (across all assigned brands).   **Daily Requirements**  * Contribute a minimum of 40 working hours per week + In-office Monday, Tuesday, Thursday, Friday with Wednesday being a remote workday. + Hours are 8:00-5:00pm or 9:00-6:00pm * Participate in scheduled meeting(s) as required. * Maintain collaborative team presence using Ticketing and Conversations in Salesforce, Slack, and by actively participating in company meetings. * Professional interaction with company cross-functional departments including sales, technology, and executive management team. * Other duties as required.   **Required Skills** * Professional verbal and written communications skills. * 7-year minimum in customer service. + Proven ability to build and maintain relationships with clients and internal stakeholders + Demonstrated competence sharing info out to the entire Customer Success team and being a brand’s subject matter expert * Organized with attention to detail. * Proficient with all platforms used by ThumbStopper. + Including but not limited to; Microsoft Office Suite, Salesforce, and the ThumbStopper platform.   **Physical requirements** * Prolonged periods of sitting at a desk and working on a computer. * Can lift 10+ pounds.   **Education / Experience** * High School diploma. * 7+ years of experience in customer service or similar role. **Reports to:**  Director of Brand Success   **Role is in office** in Tampa, FL with minimal local travel required