Lead CSR/Dispatch & Marketing Specialist

Summary: As a Dispatcher/Customer Service Representative, you are the frontline ambassador for our company, while providing service with a smile, you will be ensuring the best customer experience through efficient, proactive scheduling and invoicing. Your role is critical in anticipating needs which will assist in keeping communication flowing seamlessly between our customers, technicians, and management. As an Office Assistant you will also be responsible for general office assistant duties that support the daily operations of our business including but not limited to marketing, and management and creation of consistent content for company social media platforms. Key Responsibilities: Greet walk-in customers and answer phones with a friendly, professional attitude and a smile Communicate clearly, friendly, and effectively with customers, potential clients, and field staff Accurately notate client calls and issues on work orders and relay information to technicians Dispatch and schedule the appropriate available technicians or installers for residential and service calls Maintain ongoing communication with technicians and comfort advisors in the field Enter data and coordinate service/invoice information with the staff accountant File invoices, statements, and payment remittance documents Lead communication between field personnel and on-site staff Escalate unresolved customer issues or complaints to the appropriate supervisor or manager Proce s work order invoicing for payment and collect payment as needed Contact Planned Service Agreement (PSA) customer to market and schedule service appointments Monitor electronic platforms for client communications Ensure accuracy and completeness of computerized customer records Provide general office support, such as copying, scanning, and faxing documents Maintain office supplies inventory and place orders as needed Assist with incoming and outgoing mail and package handling Support the preparation of reports, presentations, and correspondence Help maintain a clean and organized office environment Assist with scheduling and coordinating meetings or events Creation of content for company social media platforms Regular posting on company social media platforms Interact with customers/vendors/interested parties who reach out via social media platforms Coordination of marketing to existing customer base Train CSR/Dispatch positions on role duties Supervise & provide feedback for reviews related to CSR/Dispatch employees Role Authorities: Schedule appropriate Personnel to jobs Handle customer complaints or escalate as needed Prioritize service call scheduling with managerial input Collaborate on procedures and policies with management Competencies: Strong planning and organizational skills Accurate documentation and attention to detail Productive teamwork and clear communication Problem-solving and independent task completion Adaptability to changing priorities and deadlines Coaching and mentoring skills Basic office administration and computer proficiency Job Specifications: FLSA Classification: Hourly - Nonexempt Employee Classification: Regular Full-time Job Location: Anchorage or the Mat-Su Area Education: High School Diploma or GED (may substitute 2 years of relevant experience) Certifications: Training in Sage 300 or similar service management software (Preferred) Experience: Two years as a CSR with scheduling experience (Preferred) Physical Requirements: Moderate to loud noise and distractions possible Listening and speaking on the phone for extended periods Sitting for long periods; ability to bend and lift up to 40 lbs. Join our team and be the key link that keeps our service operations running smoothly, our office organized, and our customers satisfied! Pay: $24.00 - $28.00 per hour Work Location: In person