Lead Advertising and Creative Services Manager

Position Title: Lead Advertising and Creative Services Manager Location: Remote - United States Department: Business Analytics Workplace Type: Fully remote Reporting To: Michael Horan Compensation: $50.00 - $62.50 / hour Lead Advertising and Creative Services Manager Group O is seeking a Lead Advertising and Creative Services Manager with customer retention marketing and Agency experience to drive a diverse set of current customer creative campaigns supporting one of our clients' products. In this role, you will apply strategic creative direction, agency collaboration, and leadership skills to develop and execute innovative campaigns that increase customer loyalty, reduce churn, and drive revenue. You will manage external agency partners through creative strategy, development, and execution of on-platform and on-air tactics while collaborating with internal business partners to ensure all projects are delivered on time, on brand, on budget, and aligned with business goals. Key Responsibilities Serve as the primary POC for internal stakeholders and external agency partners for specified projects, fostering strong cross-functional relationships across various stakeholders to align creative strategy with business objectives and KPIs while setting realistic expectations, ensuring clear communication and accountabilityManage end-to-end current customer creative campaigns, including:Analyze briefs and determine creative tactic requirements to kickoff agencyEnsure agency adherence to briefs and expectationsCreate, manage, and approve project schedules, ensuring necessary timing requirementsReview/approve creative designs and messagingArticulate well-reasoned creative options during reviewsLead creative presentations to senior leadership with a key understanding of campaign objectivesConsolidate and communicate feedback to agenciesEnsure quality control throughout the project lifecycle, serving as the final QC point personOversee final delivery within budget and specificationsMaintain project documentation:Archive campaigns and track historical dataMonitor rights expirations and renewalsDocument and communicate post-campaign learningsManage individual project budgets established by SOWs while proactively resolving campaign issues and identifying and implementing process improvements and best practices to ensure projects are delivered on time and on budget Job Qualifications EXPERIENCEMinimum 3 years of experience in advertising, creative services, or marketing project managementProven experience managing external creative agencies from concept through final deliveryExperience presenting creative work and campaign strategies to senior leadershipAbility to manage multiple projects simultaneously in a fast-paced and evolving environmentBackground in customer retention marketing with a focus on loyalty, churn reduction, and revenue-driving campaigns EDUCATIONBachelor’s degree in marketing, Advertising, Communications, or related field preferredSKILLSStrong understanding of creative processes, strategies, and file formats across multiple channelsExcellent project management skills with strong attention to detail and documentationExcellent written, verbal, and presentation communication skillsProven ability to independently resolve project challengesTeam player with the ability to support other team members as neededSYSTEMS KNOWLEDGEProficient in MS Office Suite with working knowledge of PowerPoint and ExcelWorking knowledge of Smartsheet for project tracking and managementFamiliarity with Figma for creative review and design collaborationFamiliarity with Acquia and SharePoint for creative asset management About Group O At Group O, it’s our employees who we value most. That’s why we provide a supportive environment where employees are given every opportunity to excel. Group O offers a wide variety of careers with room for professional growth and advancement, and we are always looking for motivated individuals to join our team. At Group O, our employees’ health and well-being is equally as important as the work they perform. We back up that philosophy by providing a competitive benefits package that supports now and for their future. In 1974, Bob Ontiveros saw an opportunity to live the American dream and build a company for himself and his family. 50 years later, the packaging company he originally founded out of the back of his station wagon - Group O is ranked by the United States Hispanic Chamber of Commerce as one of the top five Latino-owned businesses in the country. Group O has gained prestige for helping Fortune 500 companies like Samsung, Michelin, Caterpillar, and PepsiCo turn their most complex business challenges into centers of profitability and efficiency. Headquartered in Milan, IL, Group O employs over 1,200 employees. Group O is committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, and sexual orientation. If you require accommodations to participate in the job application process, please contact recruiting@groupo.com, we will work with you to meet your needs. Information provided by applicants will be treated with the utmost confidentiality. We respect your privacy and will handle your application data in accordance with our privacy policy. Equal employment opportunity, including veterans and individuals with disabilities. PI284722371