Account Supervisor

**Account Supervisor** The Account Supervisor (AS) is the day-to-day brand and client champion, demonstrating strong ownership of the brand keeping the focus on executional success. The AS manages his/her business including the supervision of the account team and lateral supervision of creative partners. The AS may have subordinate(s) for whom he/she is responsible.  **Project Development** * Masters tactical planning and implementation, including day-to-day management of timelines from start through release of each tactic * Creation and ownership of tactical briefs and estimates, with supervisor sign off * Ensures all creative and tactics developed support the brand and customer objectives * Continually seeks brand building opportunities/ways to overcome obstacles * Participates and organizes market research, including partial ownership of associated output and strategic findings * Participates in development of a strategic communications plan with alignment between issues, strategies, and tactics * Leads creative and account teams in the development of breakthrough creative to ensure high quality agency output, reflective of consistently superior creative product * Champions the creative product with creative partners * Provides appropriate supervision to his/her direct reports * Works with team to ensure all work is delivered on time and accurately **Client Relations** * Maintains key client contact and ensures the client is kept apprised of the status of all jobs and ongoing progress * Attends client meetings/conventions/market research and handles timely follow-up * Ownership of daily and/or weekly client status reports * Creation and dissemination of client contact reports * Delivers recommendations for programs, big ideas, and incremental income, and seeks opportunities to continually strengthen quality of client relations * Acts as liaison between client and internal team, providing timely feedback between Agency and Client **Financial** * Oversees daily financial health of all client work (estimates, jobs, fees, billing, client vendor trackers and other items) within the guidelines of the client’s budgets and Agency processes * Collaborates proactively with clients and internal team to manage per job financials against project briefs and timelines * Prepares forecasts with supervisor * Ensure per job revenue is recognized based on project assumptions and revenue forecasts * Ensures timeliness of client approvals, receipt of PO, transfers and write-offs as appropriate per client and agency processes * Proactively identifies opportunities to realize incremental income based on scope changes **Team Building/Leadership** * Works with supervisor on strategic options, copy strategy, and creative innovation * Provides clear direction and establishes expectations for subordinates and cross-functional agency team * Delegates tasks to subordinates, cross-functional team members and/or superiors, as appropriate, while ensuring quality meets agency standards * Evaluates performance of account team members and makes developmental recommendations **Experience** * Bachelor’s degree * 4-6 years in account services at a healthcare communications/advertising agency, consulting firm or similar experience * Background in communications, managed markets and/or science preferred