Account Supervisor

**Account Supervisor** The Account Supervisor (AS) is the day-to-day brand and client champion, demonstrating strong ownership of the brand keeping the focus on executional success. An AS manages his/her business including the supervision of the account team and lateral supervision of creative partners. An AS may have subordinate(s) for whom he/she is responsible.   **What we expect from you** **Project Development**Masters tactical planning and implementation, including day-to-day management of timelines from start through release of each tactic   Creation and ownership of tactical briefs and estimates, with supervisor sign off   Ensures all creative and tactics developed support the brand and customer objectives   Continually seeks brand building opportunities/ways to overcome obstacles  Participates and organizes market research, including partial ownership of associated output and strategic findings   Participates in development of a strategic communications plan with alignment between issues, strategies, and tactics   Leads creative and account teams in the development of breakthrough creative to ensure high quality agency output, reflective of consistently superior creative product   Champions the creative product with creative partners   Provides appropriate supervision to his/her direct reports   Works with team to ensure all work is delivered on time and accurately   **Client Relations** Maintains key client contact and ensures the client is kept apprised of the status of all jobs and ongoing progress   Attends client meetings/conventions/market research and handles timely follow-up   Ownership of daily and/or weekly client status reports   Creation and dissemination of client contact reports   Delivers recommendations for programs, big ideas, and incremental income, and seeks opportunities to continually strengthen quality of client relations   Acts as liaison between client and internal team, providing timely feedback between Agency and Client   **Financial** Oversees daily financial health of all client work (estimates, jobs, fees, billing, client vendor trackers and other items) within the guidelines of the client’s budgets and Agency processes   Collaborates proactively with clients and internal team to manage per job financials against project briefs and timelines   Prepares forecasts with supervisor   Ensure per job revenue is recognized based on project assumptions and revenue forecasts   Ensures timeliness of client approvals, receipt of PO, transfers and write-offs as appropriate per client and agency processes   Proactively identifies opportunities to realize incremental income based on scope changes   **Team Building/Leadership** Works with supervisor on strategic options, copy strategy, and creative innovation   Provides clear direction and establishes expectations for subordinates and cross-functional agency team   Delegates tasks to subordinates, cross-functional team members and/or superiors, as appropriate, while ensuring quality meets agency standards   Evaluates performance of account team members and makes developmental recommendations   **Background/experience and skills** Bachelor’s degree   4-6 years in account services at a healthcare communications/advertising agency, consulting firm or similar experience   Background in communications, managed markets and/or science preferred   Computer programs : Strong proficiency in Microsoft Office Suite of tools (Word, Excel, PowerPoint)