Account Manager

Description **Account Manager** **Job Summary** The Account Manager loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is a top priority at ProSites, Inc. and as such, we empower our employees to drive that message home with our clients. You constantly are looking to identify & cultivate business growth opportunities while ensuring a high level of continuous satisfaction. Our clients must be real relationships you value, and you would do anything to maintain a high level of trust with them. **Essential Duties:** * Establish trust and respect with clients * Define client success benchmarks and develop a collaborative relationship with the client to ensure those benchmarks are achieved * Position the agency as a partner who provides leadership, insights, and guidance with the client’s account * Anticipate client issues both inside the agency and within the client’s ecosystem to proactively address any potential risks * Review client strategy, contracts, agreements to make that they are accurate, and address agency promises made * Continuously monitor client feedback to guarantee a continuously high client satisfaction level * Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency * Have an extremely high level of ownership and responsibility; represent the client internally * Collaborate and offer insight to customer retention by recognizing triggers based on customer behavior * Regular and reliable attendance is expected as this is a full-time position * Other duties as assigned by management **Requirements:** * 3+ years of proven experience of successful client growth and retention * Highly organized and maintains documentation on every aspect of work * Detail oriented with strong communication skills, written and verbal * Entrepreneurial mentality and client-centric * Motivated, team player, and quickly adapts to change * Work well under pressure in a high volume, fast paced environment * Salesforce knowledge working out of accounts, projects, tasks, and reports **Physical/Mental Requirements for the Job:** * Prolonged periods of sedentary movement * May be requested to work overtime and weekends if deemed necessary * Must be able to lift at least 20 pounds * Certain management positions might be required to occasional travel