Associate Client Success Manager - Retail Media
Inmar Inc.
Inmar Intelligence is seeking an Associate, Client Success Manager – Retail Media to support the execution and growth of retail media programs across our Consumer Packaged Goods (CPG) client portfolio. This role is designed for an early‑career professional who is ready to build deeper expertise in retail media, client success, and data‑driven marketing. The Associate CSM will work closely with Client Success leaders, Sales, Media Operations, Analytics, and other cross‑functional partners to support clients throughout the campaign lifecycle—from planning and activation through optimization, reporting, and post‑campaign insights. The ideal candidate is highly organized, curious, analytical, and client‑focused, with a foundational understanding of digital advertising, retail media, shopper marketing, or account management. This individual should be comfortable working with data, managing multiple priorities, communicating with clients and internal teams, and taking increasing ownership as their knowledge and experience grow.Client & Campaign SupportSupport the day‑to‑day management and execution of retail media campaigns across assigned clientsCoordinate campaign timelines, deliverables, and internal handoffs to help ensure accurate and timely executionPartner with Client Success Managers and cross‑functional teams to support campaign launches, optimizations, and reportingMonitor campaign progress and performance, escalating risks or issues when appropriateAssist with client communications, status updates, meeting preparation, and follow‑upMaintain accurate documentation of client priorities, campaign decisions, action items, and next stepsDevelop increasing ownership of client and campaign responsibilities as experience and expertise growRetail Media Strategy & PlanningSupport the development of media recommendations aligned with client objectives and campaign goalsAssist with audience, channel, and activation recommendations using available shopper, retail, and behavioral insightsDevelop familiarity with retail media channels, platforms, audiences, and measurement approachesSupport proposal development and RFP responses by gathering data, insights, and relevant recommendationsResearch client categories, competitive activity, and retail media trends to inform planningPartner with senior team members to translate client objectives into actionable media plansPerformance, Reporting & InsightsMonitor campaign performance and help identify trends, risks, and opportunitiesSupport development of client‑facing campaign reporting, wrap decks, QBRs, and other performance materialsAnalyze campaign results across key metrics such as ROAS, sales impact, attribution, and incrementalityHelp translate campaign data into clear insights and recommendations for clientsPartner with Analytics and Media teams to ensure reporting is accurate, timely, and aligned with client expectationsBuild the ability to connect campaign results to broader client business objectivesClient RelationshipsBuild strong working relationships with client contacts and agency partnersParticipate in client meetings and contribute to campaign updates, reporting discussions, and planning conversationsRespond to client questions and requests in partnership with the broader Client Success teamDevelop an understanding of client business objectives, priorities, and challengesProactively identify questions, needs, or potential opportunities and bring them to the appropriate team memberBuild toward greater ownership of client relationships as experience and capabilities developRevenue & Growth SupportDevelop an understanding of how Client Success contributes to client retention, expansion, and revenue growthHelp identify signals that may…