Ad Review
Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it's always the fastest way to share a momentThe Review Operations team—a group within Snap's Global Policy and Platform Operations organization—focuses on moderating publicly facing content on Snapchat. This team empowers Snapchatters to have safe, relevant and engaging experiences with content on Snapchat.We're looking for an Ad Review & Integrity Specialist to join the Review Operations teamWhat you'll do:Assess Snap Ad submissions to identify policy, safety, and technical risks, and ensure ads comply with Snap's advertising policies, community guidelines, and platform requirementsManage the review queues and prioritize work against team SLAs and throughput targetsMaintain high-quality approval decisions and escalate questionable ads and creative trends to leadershipHandle advertiser and Sales-facing support through Salesforce, including rejection clarifications, expedited review, and policy questionsWork with the Product, Engineering, and Technical Ad Support teams to resolve tooling issues and improve review workflowsUse data and analytical tools/skills to identify emerging trends, monitor performance, and help drive decision-makingProject manage key moderation and product initiatives with tight deadlines and shifting prioritiesPerform quality audits on AI models and surface trends to team leadsAssist other Snap teams with localization and translation projects to maintain review quality across marketsKnowledge, Skills & Abilities:Excellent English reading and writing proficiencyCustomer Support, Moderation, or Policy experienceAble to work independently while also operating as a collaborative team playerPassion for Snapchat, and up for the challenge of building something from the bottom upMinimum Qualifications:Bachelor's degree or equivalent work experience0 - 1+ years of B2B experienceExperience working with Zendesk, Salesforce, JIRA, or other ticket management systemsPreferred Qualifications:Flexibility to work any assigned shifts which may include early mornings, late evenings, and weekendsFluent in a foreign languageCustomer-driven with a passion for supporting SnapchattersAt Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. The starting pay may be negotiable within the salary range for the position.