MGM Resorts

Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts). Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers. Resolve customer disputes and complaints to the satisfaction of the customer and the company. Various programs and networking opportunities to help you get promoted Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts

This position involves evaluating customer activity to provide tailored incentives, managing reservations through advanced systems, and ensuring seamless service in collaboration with property teams. This position is based in one of our corporate offices located in Las Vegas, NV at one of our properties. Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers. Resolve customer disputes and complaints to the satisfaction of the customer and the company. Prior relevant experience in hotel operations, casino marketing, VIP services or table games preferred

Detroit, Michigan The SHOW comes alive at MGM Resorts International The Vice President of Marketing is responsible for providing Senior Executive leadership and direction to the Special Events, Database Marketing, Casino Marketing, VIP Services, Advertising Brand Management as well as Public Relations. Serve as a key member of the Executive Committee team to support the Property President in the development and execution of the property’s Strategic Marketing planResponsible for the development, monitoring and management of the annual Marketing Budget, P&L and all related Marketing Expenses to ensure successful achievement of department and business financial objectivesIn collaboration and partnership with the Commercial Group, establishes customer segmentation strategy, marketing reinvestment, Test and Learn, Marketing calendar, player events and promotions and other direct marketing programs, loyalty program strategy, all aspects of VIP Casino Marketing, Cross Property Marketing and other marketing strategies and initiatives as requiredPartner with the Commercial Group on the development of annual advertising plan including creative strategy, print and broadcast media to ensure alignment with company goalsOversee local relationships with media and sponsorship partners and plays lead role in negotiation of local media and sponsorship contractsLead and ensure collaboration and partnership with Marketing Analytics COE to drive a culture of continuous improvement and data and insights driven marketingLead and directs the development, execution and measurement of guest service standards within reporting operational departments consistent with the company service standards and brand attributesProvide leadership to the reporting divisions including creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the company’s diversity commitmentCollaborate and ensures marketing engagement and support of Business Unit needs including Slots, Table Games, Food and Beverage, Entertainment, Hotel, Convention Sales, Retail and all other Operational units as requiredEnsure all reporting business units delivery standard service, aligning with the properties individual brand while supporting the One Company Culture of MGM Resorts InternationalTHE IDEAL CANDIDATE: Are you ready to JOIN THE SHOW?

Join our energetic team as a Marketing Representative and be the face of excitement at the MGM Rewards desk! Assist guests with all requests, answer questions about the MGM Rewards program, direct marketing and special events offers. Explain the MGM Rewards program in detail, enroll guest in the MGM Rewards Program, redeem guests points or offers. Assist host in issuing discretionary, and MGM Rewards Point Comps, dining, and hotel reservations. Various programs and networking opportunities to help you get promoted

The SHOW comes alive at MGM Resorts International You will also own campaign performance end‑to‑end—turning insights into action to deliver targeted, meaningful experiences that drive revenue and maximize ROI—while operating within MGM Resorts International’s standards, policies, and best practices. • Sets the overall strategy and facilitation of all aspects of customer engagement campaigns for marketing efforts (including perpetual offer, transient offers, special offers, and events targeted at the Manager’s assigned customer group) • Proposes when to engage with customers, what type of engagement is optimal, and to whom within their assigned customer group to send specific campaigns based on expertise and historical performance • Collaborates with property marketing/brand teams to determine cross-property tradeoffs and campaign prioritization to get the highest return on investment • Responsible for coordinating with Commercial Analytics and Data Science teams to build “pro-formas” for the campaigns, including expected engagement (e.g., clicks, opens, etc.) and occupancy • Responsible for proposing specific tests to Personalization pilot teams to improve key metrics, in coordination with the Commercial Analytics and Data Science teams • Continuously improves campaigns relative to internal benchmarks including revenue and income; recommends progressive and best practice customer engagement campaigns; achieves key performance metrics • Execute on property-specific offer requests to implement customer-focused engagement strategy • Coordinate with Multi-channel Engagement team to manage contact strategy throughout the entire customer engagement life-cycle • Incorporate learnings from personalization pilots and input from Customer Growth teams into overall demand generation strategy • Work with Performance Measurement team to assess campaign success and understand areas of improvement • Facilitate customer engagement outcomes for their assigned customer groups • Assists in facilitation of Revenue Management Pacing meetings • Provides leadership for all reporting department’s Human Resources responsibilities to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the company’s purpose, engagement, and respect commitment Are you ready to JOIN THE SHOW?