Remote Customer Success Manager, Advertising
The Role: The goal of CSMs at CommerceIQ is to help our customers achieve profitable revenue growth using our platform by managing their advertising budgets across platforms such as Amazon, Walmart, and others. Manage end-to-end execution of retail media search advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces.Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs.Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period.Analyze campaign performance data to identify trends, insights, and actionable recommendations.Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively.Collaborate with our internal teams to shape new featuresWhat You’ll Bring: 5+ total years of professional work experience3+ years experience in running media and advertising engagement with customers, in a consulting/agency roleExperience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brandsExperience managing Amazon search marketing budgets in the multi-million dollar rangeWell versed in Bid and Budget management, content optimization, and promotion planningAn analytical approach to problem-solving with advanced Excel skillsProject management experience and ability to anticipate and mitigate risksProven Experience in working with VP, SVP, and C-level executives of enterprise-level companiesExcellent presentation and communication skills including both oral and writtenCompensation and Benefits: This role is also eligible for a discretionary annual bonus with a target of 15%, subject to company and individual performance.